1- Cleaning Services
1.1. HLPR operates the Website as a facilitator for the Cleaning Services and provides you with the platform to purchase the Cleaning Services.
1.2. HLPR is not an agent or broker for you or the Cleaning Service Provider. You enter into any transaction with a Cleaning Service Provider entirely at your own risk as per the terms of the Cleaning Agreement.
1.3. HLPR uses its best efforts to monitor the Cleaning Services offered by a Cleaning Service Provider. Any issues regarding safety, quality, condition or description should be notified to HLPR, who may, in its sole discretion, refer the issue to the Cleaning Service Provider designated to your Booking Request. You should refer to the Terms and Conditions of Use and conditions of your Cleaning Agreement for further information.
1.4. The relationship between HLPR and the Cleaning Service Provider does not constitute a partnership in any way. Any dispute, damage and or liability that may arise in connection with the performance of the Cleaning Services will be to the sole responsibility of the Cleaning Service Provider.
1.5. Should you wish to commence legal proceedings in relation to the Cleaning Services provided by the Cleaning Service Provider you shall hold HLPR completely harmless and you shall not name them in any proceedings against the Cleaning Service Provider.
1.6. All Booking Requests and Booked Services are subject to Cleaning Service Provider’ availability.
2- Obligations of the selected service provider
2.1. Performance of Booked Services. In providing the Booked Services to the Customer, the Selected Service Provider shall:
(a) Complete the Booked Services with reasonable care and skill;
(b) Take all reasonable steps to avoid any loss and/or damage to the property of the Customer;
(c) Complete the Booked Services to the best of its ability and in accordance with Industry Standard;
(d) Utilize the Booked Service Duration to the best of their ability to efficiently and effectively achieve the desired result of the Customer as much as possible; and
(e) Deliver the Booked Services in accordance with the Booking Request.
2.2. Cleaning Products and Equipment. Unless the Customer has elected otherwise at the time of making the Booking Request, the Customer shall provide all Cleaning Products and Equipment necessary to effectively complete the Booked Services.
3- Obligations of the customer
3.1. The Customer shall ensure the Selected Service Provider is able to perform the Booked Services in accordance with the Booking Request and is not hindered from doing so by anything directly within the control of the Customer.
3.2. If the Customer has elected to provide its own cleaning products and cleaning equipment, the Customer shall ensure that the cleaning products and cleaning equipment are ready and available to the Selected Service Provider at the time of commencement of the Booked Services.
3.3. The Customer shall take all reasonable steps to provide a safe workplace for the Selected Service Provider.
3.4. The Customer shall be responsible for notifying the Selected Service Provider through HLPR of any damage caused by the Cleaning Service Provider as soon as practicable, but in any event no later than twenty-four (24) hours following the completion of the Booked Services.
3.5. The notification at paragraph 3.4 above shall be provided by the Customer in writing and in the form of a Customer Dispute through the Website.
3.6. The Customer undertakes not to circumvent the use of the Website by entering into any direct transaction with the Selected Service Provider for future cleaning services.
3.7. The Customer further undertakes to immediately inform HLPR if the Selected Service Provider solicits business transaction with the Customer directly.
4- Customer Disputes
4.1. In case of complaints or alleged damages, the Customer shall raise a Customer Dispute within the Dispute Period.
4.2. In the event of a Customer Dispute:
(a) If related to the performance of the Booked Services by the Selected Service Provider, the Selected Service Provider shall return to Booked Service Location at a time acceptable to the Customer to complete or rectify the Booked Services to a reasonably satisfactory standard.
(b) If related to alleged damages to goods or belonging of the Customer, the Selected Service Provider shall investigate the matter and in good faith try to resolve the Customer Dispute within a 30 days period from notice of the alleged damages.
4.3. No additional Booked Service Fees will be charged by the Selected Service Provider to the Customer in carrying out the rectification of a Customer Dispute.
4.4. HLPR may, in its sole discretion, help facilitate a suitable time between the Parties for the Selected Service Provider to return to the Booked Service Location to rectify the Booked Services to a reasonable standard.